"Those with problems they don't wish to discuss publically are encouraged to seek guidance in the cathedral."
"Talk to the cathedral's counselor to learn of the various troubles plauging the people of the monastery. To help solve them all, you'll have to become close to many different people."
Quest-Giver Dialogue 
"Those who struggle with private concerns will sometimes visit the cathedral for guidance. If you have the time, why not offer your keen insight, Profressor?"
Quest Completion Dialogue
"Resolving other people's problems is difficult... You may be able to figure out what they're seeking if you become close enough to spend time with them."
Given to you by Mercedes located in the reception hall.